Pokémon GO Fest 2018 Support

Please select the option which best fits your issue:

Purchase support: I have a question about my ticket order, order confirmation, credit card charges, etc.Registration support: Help with registering my tickets Delivery support: When will I receive my event welcome packet and QR code wristband?Other Pokémon GO Fest 2018 questions


I have a question about my ticket order, order confirmation, credit card charges, etc.

Please note that Tickets for Pokémon GO Fest Chicago have sold out. No additional tickets are available for purchase.

For support with existing ticket purchases, please contact the event ticketing vendor Tickets.com via their online contact form or by phone at 1-(800)-352-0212.

Help with registering my tickets

Online ticket registration for Pokémon GO Fest has now closed. Trainers who purchased tickets but did not register online must visit the Will Call booth at the event to receive their tickets. 

When will I receive my event welcome packet and QR code wristband?

Shipment status: Pokémon GO Fest 2018 welcome packet have NOT yet been shipped. 


Trainers who have registered their tickets:

You will receive your Pokémon GO Fest welcome packet in the mail approximately one week before the event. Packet includes your QR code wristband and event guide.

Trainers who have registered their tickets with international addresses:
International purchasers will need to pick up their welcome packet at the Pokémon GO Fest 2018 Will Call booth. Their welcome packets will not be delivered via mail.

Trainers who purchased tickets but did not register online: 
You must visit the Will Call booth to register and receive your tickets. Your welcome packets will not be delivered via mail. 

 

Other Pokémon GO Fest 2018 questions

Many answers to commonly asked questions can be found on the official event website.

If you have any other questions, you can contact us for support.