Submit a request

I received the “Unable to authenticate” or “Failed to log in” message

You may receive the “failed to log in” or “unable to authenticate” error message if our servers are experiencing a temporary issue.

If the issue persists, you may close and reopen the Pokémon GO app:

  • Android: Touch Settings > Apps > Pokémon GO > Force Stop
  • iOS: Double-click the Home button to see your most recently used apps, find the Pokémon GO app, and then swipe up to close the app.