Players who did not receive their PokéCoins from their recent Google Play purchases don't need to take any action. Google Play announced they'll email impacted users about refunds for purchases not received. Learn more.

I would like to change or reset my password

Pokémon GO does not store account passwords. Your account password is maintained by your login provider: either Google or Pokemon Trainer Club. To change or reset your password, please visit your login provider website.

Google account: visit Google’s account recovery form to reset your password or visit the My Account page to change your password. For more information, visit the Google Accounts Help Center.

Pokemon Trainer Club: visit the Pokemon Trainer Club website to reset or change your Pokémon Trainer Club password. For further assistance with Pokémon Trainer Club, you can email Pokémon support at

Facebook: visit Facebook’s Help Center for more information on how to reset or change your Facebook password.