I think my account is banned

Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login issue or map loading error.

To determine if your account is banned, please select the option which best fits your issue:

I see the “Your account has been suspended” message I see another error message


Yes, your account is banned if you see the “Your account has been suspended for violating the Terms of Service” message when logging in to Pokémon GO. Please see our additional information on account suspensions.

If you are experiencing login issues or map loading errors but you do not see the see the “Your account has been suspended” message, it may just be a temporary server issue. Please try to log in again or contact us for additional support.