Our goal is to provide our players with a fair, fun and legitimate gaming experience. We maintain strict policies against cheating and actively remove players that do not respect the rules the rest of the community follows.
- promoting or engaging in harassment against any individual or group,
- falsifying location,
- using emulators, modified or unofficial software,
- and/or accessing Pokémon GO clients or backends in an unauthorized manner including through the use of third-party software or add-ons.
If you believe your account was terminated in error, you may appeal the termination.
Please note that we won’t be able to comment on the specifics of our internal mechanisms that flagged your account. However, be assured that we investigate every appeal in great detail and will post an update to your ticket once the investigation is complete.
Why won’t you tell me exactly what I did wrong?
It’s our policy not to publicly discuss the specifics of any individual incident. To preserve the integrity of our system, it’s our policy not to discuss the internal mechanisms which detect illegitimate gameplay.
How many reports are required to ban a player?
There is a misconception that we ban Trainers based on the volume of reports received alone; this is not the case. A Trainer being reported by several unique Trainers may lead to a more detailed investigation. However, we only take action after identifying and confirming proof of inappropriate activity. Please note, the same person submitting multiple reports of a Trainer does not expedite their investigation.
Who reported me?
To protect the privacy of others, it's our policy to not reveal the sources of our reports. Note that in some cases, automated detection mechanisms flag accounts for suspension without anyone having to report the account to Niantic.