My progress was reset to level 1
I forget my email address
- I think my account is banned
- I received the message: “Your account has been suspended for violating the Terms of Service”
I’d like to change something about my account
- I’d like to…
I received the message...
- “This device, OS, or software is not compatible with Pokémon GO”
- “Your account has been suspended for violating the Terms of Service”
- “Unable to authenticate. Please try again.”
- “Failed to log in.”
- "Error 502"
The app is stuck on the loading screen (Android)
- This may happen if our servers are experiencing a temporary issue.
- If the issue persists, please make sure your phone has the latest version of Pokémon GO and ensure that your phone has not restricted background data access for Google Play Services and Google Play Store. Learn how to turn on background data.