Help with PokéCoins and premium items

Please select the best option which best fits your issue:

Premium items (i.e. Poké Balls, Lure Modules) PokéCoins



How to make a purchase in Pokémon GO

To buy these premium items, you must first purchase PokéCoins (the currency of Pokémon GO). PokéCoins can then be exchanged for premium items in Pokémon GO. For detailed steps on purchasing PokéCoins and exchanging PokéCoins for premium items, please view the article on buying premium items from the Shop

If you are having payment issues:

If you don’t see PokéCoins for sale:
  • It's possible that you've enabled a setting on your device to prevent someone else (perhaps a child) from making a purchase. Check your device and Google Play settings to ensure that you’re able to make purchases from apps.
  • Android users can also try toggling the background data setting: Go to Settings > Data usage > Google Play Services, and enable background data.

I had an issue with a Premium Item I purchased

We understand how frustrating it can be when you accidentally purchase a premium item or encounter a technical issue while using a premium item. If you have not been able to successfully use a premium item you purchased or have made an accidental purchase, please submit a request. One of our helpful team members will review your submission and take action according to our policies.

Please note: We cannot issue item reimbursements for non-premium items such as free Raid Passes. If you encountered an issue while using a free item, please submit a bug report so that we can use the information to continue improving Pokémon GO.

Where are the Premium Items I purchased?

You can view your recent purchases by checking the Journal. If you purchased premium items from the Shop and you don’t see them in your account, please try signing out (touch Main Menu > Settings and select "Sign out.") or try restarting your device.

If you still have a question, please contact us.

I can’t see PokéCoins or Premium Items for sale in the Shop

There are some cases where PokéCoins and Premium Items may not appear available for purchase:

  • Purchase restrictions are enabled
    It's possible that you've enabled a setting on your device to prevent someone else (perhaps a child) from making a purchase. Check your Google Play or iTunes settings to ensure that you’re able to make purchases from apps.
  • Data connection issues
    Ensure your device is connected to a reliable data connection (Wifi, 3G, or 4G). Try switching internet sources: if you have trouble connecting on Wifi, try to connect using 3G or 4G. If you have trouble connecting on 3G or 4G, try to connect using Wifi.
  • Android: Pokémon GO cannot communicate with Google Play Services (Android) On Android, Pokémon GO needs to communicate with Google Play Services in the background to process purchases. Some devices' data saver settings disable background data Google Play Services. You can also try toggling the background data setting: Go to Settings > Data usage > Google Play Services, and enable background data.

Earning PokéCoins from Defender Bonuses

You can earn free PokéCoins by placing your Pokémon on Gyms. The longer the Pokémon stay on the Gym, the more PokéCoins you earn. You redeem your PokéCoins only after your Pokémon return from the Gym. Learn more about the Defender Bonus.

Requesting a monetary refund for an accidental or duplicate purchases

You may reach out to Apple Support (iOS users) or Google Play Help (Android users) to review their refund policies, request a refund, or to inquire about a recent transaction.

Restricting in-app purchase on your device

You can restrict in-app purchase on your device to prevent accidental or unauthorized purchases from the Shop. Please visit this article for detailed instructions.

Where are the PokéCoins I purchased?

If you purchased PokéCoins from the Shop and you don’t see them in your account, please try signing out (touch Main Menu > Settings and select "Sign out.") or try restarting your device.

If you still have a question, please contact us.