Players who did not receive their PokéCoins from their recent Google Play purchases don't need to take any action. Google Play announced they'll email impacted users about refunds for purchases not received. Learn more.

Reporting PokéStop or Gym Issues

Please select an option

Request a new PokéStop or Gym Report game problems with a Pokéstop or Gym Request removal of a PokéStop or Gym


Request a new PokéStop or Gym

We are not accepting requests for new PokéStops or Gyms.

While we are not accepting new PokéStop or Gym submissions directly through Pokémon GO at this time, you can submit a request for a location to be added to Pokémon GO through Ingress, another game offered by Niantic. Ingress players Level 10+ can submit locations to be reviewed by the Ingress community for inclusion in Ingress and some of these locations will also be added to Pokémon GO. However, please keep in mind that not all Ingress Portals will become Pokéstops or Gyms in Pokémon GO.

In the meantime, if you are having trouble finding PokéStops or Gyms near you, please try visiting a local park, tourist attraction, or other interesting and historical locations in your community.

Report game problems with a Pokéstop or Gym

If you experienced gameplay issues while interacting with a PokéStop or Gym, you can submit a bug report.

Request removal of a PokéStop or Gym

If you believe a PokéStop or Gym shouldn’t be in Pokémon GO, you can submit a request for us to review the location.