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Known Issues

The following is a list of common bugs that have been reported in the current version of the Pokémon GO. 

Pokémon GO sends vibration notifications although no Pokémon have appeared
We are aware of a bug that causes incorrect vibration notifications and we are actively working on a resolution.

Enlarged Buddy Pokémon appears when entering the Trainer Profile screen
We have identified the issue and are actively working on a resolution.

I cannot see sponsored PokéStops or Gyms
Sponsored locations (branded PokéStops and Gyms created through partnership agreements with Niantic) are only available to Trainers ages 13 or over. Trainers under the age of 13 are not able to see or interact with sponsored locations.

The app is stuck on the loading screen (Android)
This may happen if our servers are experiencing a temporary issue. If the issue persists, please make sure your phone has the latest version of Pokémon GO and ensure that your phone has not restricted background data access for Google Play Services and Google Play Store. Learn how to turn on background data.

Pokémon GO disables or reduces the volume of background music
We are aware of this issue and we are actively working on a resolution.

What is the new "Sightings" feature?
We’re currently testing a variation of the “Nearby Pokémon” feature with a subset of users.  During this period you may see some variation in the nearby Pokémon UI.  

Experiencing issues with Pokémon GO Plus accessory
Learn more about common issues and troubleshooting steps.

PokéCoins and premium items do not appear in my account
Please try the following steps if you’re having trouble seeing PokéCoins or premium items in your account:

  • Sign out and sign back into Pokémon GO. Open Pokémon GO, touch Main Menu > Settings and then select "Sign out."
  • If that does not resolve the issue, try powering off your device and restarting.

Receive 'You already own this item' error message (Android only)
If your device loses internet connectivity while purchasing PokéCoins from the shop, you may receive the “You already own this item” error message. Please power off and restart your device to resolve this issue.

Trainer progress temporarily resets to Level 1
If it appears that your gameplay progress has been reset, please be assured that your gameplay progress has NOT been lost. You may have inadvertently created two Pokémon GO accounts: one account using Google and one using Pokémon Trainer Club. If you create an account with one login method and later attempt to use the other login method, a second account is created. Learn how to resolve this issue here.

Heavy battery use
Some devices may experience battery drain while playing Pokémon GO for prolonged periods of time. We are working on a solution.

My location is incorrect, unavailable, or jitters/drifts
We're constantly working to improve GPS accuracy and stability. In general, GPS accuracy largely depends on the device you're using and your signal/connection strength. To improve your device's location, please review the following settings:

  • Pokémon GO has location permissions enabled
  • Internet connectivity is enabled (3G, 4G, Wi-Fi)
  • Device location/GPS is enabled
  • Location/GPS set to high-accuracy mode