Pinap Berry doesn’t double the Pokémon Candy awarded
Please note that while the app displays the incorrect number of Candy on the screen following a successful capture, the correct number of Candy is actually added to your inventory. We are working to fix this typographical error.
iOS users with Apple Watch: App crashes after updating to version 0.57.2 (Build 1.27.2)
We are aware of an issue affecting iPhone users with an Apple Watch. When opening Pokémon GO version 0.57.2 (Build 1.27.2), the app may crash while the Pokémon GO companion app installs on the Apple Watch. While we continue to investigate a resolution to this issue, we found that Pokémon GO is able to open without issue after the Watch app has finished installing on the Apple Watch.
Pokémon GO Plus accessory is unable to connect to your phone
We are aware of an issue with the Pokémon GO Plus not being able to connect to some Android devices. We are working to resolve this problem.
I cannot see sponsored PokéStops or Gyms
Sponsored locations (branded PokéStops and Gyms created through partnership agreements with Niantic) are only available to Trainers ages 13 or over. Trainers under the age of 13 are not able to see or interact with sponsored locations.
The app is stuck on the loading screen (Android)
This may happen if our servers are experiencing a temporary issue. If the issue persists, please make sure your phone has the latest version of Pokémon GO and ensure that your phone has not restricted background data access for Google Play Services and Google Play Store. Learn how to turn on background data.
PokéCoins and premium items do not appear in my account
Please try the following steps if you’re having trouble seeing PokéCoins or premium items in your account:
- Sign out and sign back into Pokémon GO. Open Pokémon GO, touch Main Menu > Settings and then select "Sign out."
- If that does not resolve the issue, try powering off your device and restarting.
Trainer progress temporarily resets to Level 1
If it appears that your gameplay progress has been reset, please be assured that your gameplay progress has NOT been lost. You may have inadvertently created two Pokémon GO accounts: one account using Google and one using Pokémon Trainer Club. If you create an account with one login method and later attempt to use the other login method, a second account is created. Learn how to resolve this issue here.
Heavy battery use
Some devices may experience battery drain while playing Pokémon GO for prolonged periods of time. We are working on a solution.
My location is incorrect, unavailable, or jitters/drifts
We're constantly working to improve GPS accuracy and stability. In general, GPS accuracy largely depends on the device you're using and your signal/connection strength. To improve your device's location, please review the following settings:
- Pokémon GO has location permissions enabled
- Internet connectivity is enabled (3G, 4G, Wi-Fi)
- Device location/GPS is enabled
- Location/GPS set to high-accuracy mode