Players who did not receive their PokéCoins from their recent Google Play purchases don't need to take any action. Google Play announced they'll email impacted users about refunds for purchases not received. Learn more.

How do I move my avatar?

To move your avatar on the map, you need to change your location by walking in the real world. Your avatar represents your location, and as you move, you’ll see your location move on your screen. Once you start moving in the real world, you’ll be able to find Pokémon, PokéStops, and Gyms.