Submit a Request

Need to get in touch with us? Choose a topic below so we can provide you with the most relevant support. Don't forget to check out our troubleshooting guide and known issues list.



Report an issue with a Gym or PokéStop
Get in touch with us about issues related to locations in the real world.


Report inappropriate gameplay
Let us know about players who aren't respecting other players or the rules of the game.



Sign-in Issues
Trouble logging in or accessing your Pokémon GO account.


Purchase Issues
Help with PokéCoins, in-app purchases, or using premium items like Lure Modules, Lucky Eggs, and Incenses.



Report a bug
View a list of known issues and let us know about times the game crashes, becomes unresponsive, or simply doesn't work as it's supposed to.


Delete my account
Permanently delete your Pokémon GO account.


For the fastest response, submit a request using the above categories. If you want to contact us about a different topic, you can submit a request for something else.