Pokémon GO disables or reduces the volume of background music

In the works
Last Updated: 06/08/2017
We are actively working to resolve this issue. In the meantime, we have provided a workaround.

We are aware of a bug in the development platform that disables/reduces the volume of music or podcast apps. This issue occurs even when Pokémon GO's music and sound is disabled in the Settings menu.

Workaround: 

While we work to resolve this issue, we have identified a workaround to this issue. 

  1. Open your music app and play music.
  2. Open the Pokémon GO app. The music will either pause or reduce in volume.
  3. Try to pause and play the music without leaving the Pokémon GO app.
    • If you have earphones with a play/pause button, press the button to toggle the audio.
    • On Android, use the Notification bar to toggle play/pause.
    • On iOS, open Control Center to toggle play/pause button.