My Incense or Lucky Egg didn't last for the full 30 minutes

Investigating - Workaround offered
Last Updated: 05/03/2017

We are aware of an issue where time-based items (Lucky Eggs, Incense, Lure Modules) do not last for their full duration. This issue occurs when the device time and date are not accurate.

Workaround:

To resolve this issue, make sure that your device's time and date is set to update automatically. You can update your system time using your device’s Settings app.

Android

  1. Open the Settings app on your device.
  2. Under Settings > General > Date & Time, turn on the Set Automatically option.

iOS

  1. Visit the Settings app.
  2. Under Date & Time, turn on the Automatic date & time and Automatic time zone settings.

Visit the Google Help Center or the Apple Help Center website for additional support.

If you were unable to take full advantage of a paid item due to this issue, please contact Niantic Support.