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Trainer progress temporarily resets to Level 1

Resolved - Resolution Offered
Last Updated: 06/08/2017
We have conducted a full review of this issue and have provided a resolution.

Summary:

Some users have reported that their Pokémon GO account was reset to level 1. We have conducted a full review of this issue and have not found any evidence to suggest that any accounts have been reset. Rather, affected users had inadvertently created a new account - giving the appearance that their account was reset. The original accounts remain safe and intact. 

Resolution:

If it appears that your gameplay progress has been reset, please be assured that your gameplay progress has NOT been lost. You may have inadvertently created two Pokémon GO accounts: one account using Google and one using Pokémon Trainer Club. If you create an account with one login method and later attempt to use the other login method, a second account is created. Learn how to resolve this issue here.