Troubleshooting Guide

I sign into Pokémon GO using…

Google Account Pokémon Trainer Club


I play Pokémon GO on…

iPhone Android


Troubleshooting Steps

Please try completing the troubleshooting steps below in the order presented.

Ensure your Pokémon GO app is up to date

Pokémon GO works best when using the newest version of the app. If you’re experiencing an issue with an older version of the app, please update your Pokémon GO app and see if this fixes the problem for you.

  1. Open the App Store app.
  2. Touch Updates.
  3. Navigate to the Pokémon GO app and touch the Update button.
  1. Open the Google Play Store app.
  2. On the top left, touch the menu button.
  3. Touch the My apps & games menu option.
  4. Navigate to the Pokémon GO app and touch the Update button.

Check your internet connection

Ensure your device is connected to a reliable data connection (Wifi, 3G, or 4G). Try switching internet sources: if you have trouble connecting to Wifi, try to connect using 3G or 4G. If you have trouble connecting to 3G or 4G, try to connect using Wifi.

Use automatic system time

Make sure that your device's time and date is set to update automatically. You can update your system time using your device’s Settings app.

  1. Visit the Settings app.
  2. Under Date & Time, turn on the Automatic date & time and Automatic time zone settings.

Visit the Google Help Center for additional support.

  1. Open the Settings app on your device.
  2. Under Settings > General > Date & Time, turn on the Set Automatically option.

Visit the Apple Support website for additional support.

Clear Pokémon GO app data and cache

By clearing app data and cache, you may be able to resolve temporary issues affecting Pokémon GO. Please note that the following steps may vary depending on your device.

  1. Open the Settings app on your device.
  2. Touch Storage > Apps.
  3. Select the Pokémon GO app.
  4. Touch Clear Data and then Clear Cache.

Visit the Google Help Center for more information.

Clear Safari data

Pokémon GO uses Safari to log into Pokémon GO. By clearing Safari’s data, you may be able to resolve some connectivity issues.

  1. Open the Settings app on your device.
  2. Select Safari > Advanced > Website Data.
  3. Touch Clear History and Data.
For assistance performing these steps, please visit the Apple Support help article for more information.

Check your device’s background data restrictions

Ensure that your phone has not restricted background data access to Google Play Services and Google Play Store. Learn how to turn on background data.

Uninstall and reinstall Pokémon GO

Delete the Pokémon GO app and reinstall the latest official version from the Google Play Store. Your game progress will not be lost by performing these steps, as all game progress is stored online.

Delete the Pokémon GO app and reinstall the latest official version from the Apple App Store. Your game progress will not be lost by performing these steps, as all game progress is stored online.

Other Options

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