Players who did not receive their PokéCoins from their recent Google Play purchases don't need to take any action. Google Play announced they'll email impacted users about refunds for purchases not received. Learn more.

Request removal of a PokéStop or Gym

If you believe a PokéStop or Gym shouldn’t be in Pokémon GO, you can submit a request for us to review the location.

The vast majority of PokéStops and Gyms in Pokémon GO were submitted by users to be included in our games. We believe that our cities and communities are healthier when citizens make use of public places and explore the sites that make the world unique, all while bringing us into contact with the outdoors and with one another.

If you’ve encountered a location that you think doesn’t belong in Pokémon GO, please let us know.

Information to include with your removal request

Please include the following information with your request to avoid any processing delays:

  1. Latitude and Longitude (optional but helpful)
    Latitude and longitude GPS coordinates are numerical data used to locate a point on the map. While this information is optional, it greatly helps expedite your request. Learn how to get the GPS coordinates of a location using Google Maps.  

  2. Owner verification for removals on private property (non-residential)
    We take extra verification steps to ensure that removal requests reflect the desires of the property owners or senior executives of the organization that owns the property. If you are a property owner or senior executive and would like to report an issue with a game location, please include one of the following items to ensure we can process your request without any delays:
    • Submit the request using an email address associated with the organization.
    • Include a scanned copy of your business card.
    • Attach a letter written on official letterhead of the organization.
    • If you are reaching out to us on behalf of the owner/senior executive, please include their name, title, phone number and email address. 

  3. Images (where applicable)
    In some cases, a picture can help us understand the reasons you are requesting removal.  Please include an image if it could provide context about your removal request.