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Submit a request
  • Delete my Pokémon GO account
  • Report an issue with a Gym or PokéStop
  • How do I create a new PokéStop or Gym
  • Report inappropriate gameplay
  • Report a bug
  • Help with the Pokémon GO Plus
  • Help with PokéCoins and premium items
  • Problems signing into my Pokémon GO account
  • Submit a ban appeal

Getting Started

  • Map View
  • How do I move my avatar?
  • Finding and Catching wild Pokémon
  • Available items and your Bag
  • Gather Poké Balls, Potions & Eggs
  • Glossary
See all 7 articles

Gyms and Battle

  • Gym overview
  • Claim an open Gym for your team
  • Claim a Gym from a rival team
  • Reinforce a friendly Gym for your team
  • Train your Pokémon at friendly Gyms
  • Revive fainted Pokémon and restore HP
See all 7 articles

Trainer progress

  • Buddy Pokémon
  • Level up and earn badges
  • Viewing your Trainer Profile and progress

Shop

  • PokéCoins and making In-App Purchases

Finding, Evolving, and Hatching

  • How do I find specific Pokémon?
  • Viewing a Pokémon’s Summary
  • Evolving your Pokémon
  • Using Stardust to Power Up Pokémon
  • Incubators and hatching Pokémon Eggs
  • Viewing the Pokédex
See all 7 articles

Pokémon GO Plus

  • Pokémon GO Plus

Troubleshooting

  • Account issues and help logging in
  • Help with PokéCoins and premium items FAQ
  • Reporting PokéStop or Gym Issues
  • Supported devices
  • Known Issues

Account maintenance and guidelines

  • Safety FAQs
  • Changing your Trainer nickname
  • Permissions update
  • How do I change my team?
  • Settings
  • Pokémon GO Trainer guidelines

FAQ

  • I would like to transfer my account to another email address
  • I received the Error 502 message
  • I received the “Unable to authenticate” or “Failed to log in” message
  • I would like to switch my login method
  • I would like to change or reset my password
  • I think my account is banned
See all 18 articles

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